You’ve probably heard this before: “Yeah, I did that already,” or “I thought someone else was handling it.”
That’s the sound of invisible work creeping into your team.
It’s the email someone never replied to, the reconciliation step done but not logged, the one-off fix that was never documented - and while each piece might seem minor, together they create blind spots.
Finance teams are filled with recurring tasks, one-off decisions, and informal requests. And when those tasks aren't tracked, they quietly introduce risk:
And perhaps most damaging: no one sees just how much work the team is actually doing.
Many teams resist tracking tasks because it feels rigid or bureaucratic. But transparency doesn’t mean control. It means protection from dropped balls, unnecessary stress, and repeating the same fix twice.
Some simple habits make a big difference:
Once your team sees the full scope of what’s actually being done, you gain the ability to improve it. Bottlenecks become visible. Patterns emerge. And process improvement becomes grounded in reality, not assumptions.
When you track work, you give it weight. You turn effort into data. And you give your team the credit - and clarity - they deserve.
Because invisible work is still work. But visible work is progress.
/ Filip Ullsten @WorkTiles
